4 Common IT Mistakes That Small Companies Make

A vast majority of small companies rely on the latest technology to run efficiently. For these companies, making smart IT decisions can affect daily operations, as well as long-term success. Here are 4 common IT mistakes that small companies should avoid:   1. Failing to Plan for Growth Many small companies fail to properly account…

Fake Dropbox Email Phishing Scam Alert – May 2017

These fake Dropbox emails look legitimate, but they’re both phishing scams that work differently. One tries to steal your Dropbox password with an order request that looks like it’s from an actual company. The other tries to steal your email password with a fake file sharing request. Help coworkers recognize phishing attacks and get tips…

Ransomware Attack – Windows Patch (WannaCry)

Users of Windows need to be notified ASAP of a new ransomware strain and take immediate measures to patch. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe. Wcry is demanding a ransom of $300 to $600…

Should you upgrade to Windows 10

In September 2014, Microsoft Corp. revealed its next operating system, Windows 10, at an unveiling event in San Francisco. Terry Myerson, the executive vice president of Microsoft’s Operating Systems group, said at the event that the new OS represented “the first step” toward a new generation of Windows products. He called Windows 10 Microsoft’s “most…

My ADSL Line is not working

Most ADSL connection issues are due to errors on the ADSL line (provisioned by Telkom) or on the ADSL router itself. It might be worth trying the following steps to determine where the fault may lie:- Turn the router off, wait 30 seconds, and then turn the router back on. This solves the majority of…

Client Satisfaction

After recently upgrading one of our clients servers to Microsoft SBS2011 we received the following feedback, see below. We always strive to make our clients happy and IT hassle free, and the positive feedback is always welcome. Customer Feedback: Thank YOU so much! Your staff are amazing – Rudi is such a huge asset as…

Improvements to our Client Access Portal

In order to improve page load performance and usability, ticket list pages in client portal now have a new layout. The grid, or ticket list, stretches across the page horizontally to expose more summary information and provide additional flexibility for users. This change does not impact the existing default page filters (e.g. My Tickets, Open…

Seven benefits of virtual desktop infrastructure

For IT companies with a lot to deal with in today’s corporate infrastructure, here are some of the benefits of virtual desktop infrastructure (VDI): Management: In a typical corporate infrastructure, you manage desktops using remote software technology such as Altiris or some other push technology. It is really hard to manage hundreds of desktops as…