Fake Dropbox Email Phishing Scam Alert – May 2017

These fake Dropbox emails look legitimate, but they’re both phishing scams that work differently. One tries to steal your Dropbox password with an order request that looks like it’s from an actual company. The other tries to steal your email password with a fake file sharing request. Help coworkers recognize phishing attacks and get tips…

Ransomware Attack – Windows Patch (WannaCry)

Users of Windows need to be notified ASAP of a new ransomware strain and take immediate measures to patch. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe. Wcry is demanding a ransom of $300 to $600…

Should you upgrade to Windows 10

In September 2014, Microsoft Corp. revealed its next operating system, Windows 10, at an unveiling event in San Francisco. Terry Myerson, the executive vice president of Microsoft’s Operating Systems group, said at the event that the new OS represented “the first step” toward a new generation of Windows products. He called Windows 10 Microsoft’s “most…

My ADSL Line is not working

Most ADSL connection issues are due to errors on the ADSL line (provisioned by Telkom) or on the ADSL router itself. It might be worth trying the following steps to determine where the fault may lie:- Turn the router off, wait 30 seconds, and then turn the router back on. This solves the majority of…

Client Satisfaction

After recently upgrading one of our clients servers to Microsoft SBS2011 we received the following feedback, see below. We always strive to make our clients happy and IT hassle free, and the positive feedback is always welcome. Customer Feedback: Thank YOU so much! Your staff are amazing – Rudi is such a huge asset as…

Improvements to our Client Access Portal

In order to improve page load performance and usability, ticket list pages in client portal now have a new layout. The grid, or ticket list, stretches across the page horizontally to expose more summary information and provide additional flexibility for users. This change does not impact the existing default page filters (e.g. My Tickets, Open…

Seven benefits of virtual desktop infrastructure

For IT companies with a lot to deal with in today’s corporate infrastructure, here are some of the benefits of virtual desktop infrastructure (VDI): Management: In a typical corporate infrastructure, you manage desktops using remote software technology such as Altiris or some other push technology. It is really hard to manage hundreds of desktops as…

No Standards in IT

The field of IT Support is relatively new compared to other fields of work such as lawyers or accountants. As a result i have found a noticeable lack of standards. There are of course some international standards such as ITIL but these are generally only brought up in the enterprise environment and usually triggered by…

No overseas access to Afrihost Control Panel

Having problems accessing Afrihost cpanel from overseas or other admin features such as FTP access. This is due to security restrictions that are enabled by default. By default Afrihost only allows South African IP addresses to acces there admin section. To allow access from another country simply login to their hosting control panel (cpanel) and…

Android — How to Setup Exchange ActiveSync

Adding ActiveSync Account From the Home screen, press the Menu Then tap Settings -> tap Accounts -> tap Add account-> tap Microsoft Exchange ActiveSync. In the Email addressand Password fields, enter your email address and password. Tap to Send email from this account by defaultin case you have another email account set up on the device. Active or leave the option uncheck. Then tap Next. Your smartphone will automatically…